GoSigner Support
Please choose from one of the support options below:
Review our list of the most frequently asked questions posed by new users.
Users with paid accounts receive prioritized support. For the quickest response, login to your account and open a ticket.
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FAQs: Frequently Asked Questions
Imagine your offer on your dream home is accepted by the seller and all thats left is to sign the closing paperwork. You wait for the email to arrive, print it, sign it, scan it, size it and send it back. Eagerly waiting for the seller and realtor to repeat the same process, you think--there must be a better way! Electronic signing allows you to fill out, sign and resize documents completely online, without ever having to print them.
Absolutely, GoSigner was designed to the standards specified in Electronic Signatures in Global and National Commerce (ESIGN) Act. Passed in 2000, this federal law ensures signatures collected digitally remain legally binding and actionable in court.
The following filetypes are currently supported:
.pdf, .png, .jpg, .jpeg, .bmp, .gif, .txt, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .vsd, .odt, .ods, .odp.
Yes! When creating a new packet (one or more documents) you can specify WHO else needs to complete the document. Simply add their first name, last name and email address in the section titled "Who Needs to Sign?".
Each recipient specified during the creation of the packet is sent an email with a personalized link which allows them to complete the fields you've assigned them.
At this time, signatures, initials, dates, check boxes and custom text fields can be assigned to yourself or your recipients. Need more? Let us know and we'll add it to development list!
To create a free account (no credit card required), please visit this link. If you’ve already tried our product and would like to upgrade, you can do so from the billing page once logged in. Did you heard about us and want to jump right in?
Free users are limited to signing three documents per month and are unable to use advanced features such as generating audit logs and reusable templates. In addition, all paid accounts receive U.S. based support at no additional cost. For a comparison of features and plans, please visit the pricing page.
For a complete and up-to-date listing of our prices, please refer to the pricing page. GoSigner tiers include free (1 user), personal (1 user), business (5 users) and enterprise (customizable). Each package can can be charged on a monthly or annual basis and is specified prior to payment.
Although free accounts will never be charged, once you create or upgrade to a paid account, you will be charged on a monthly or annual basis until you cancel your account.
Cancellation can be done by going to your billing page after successfully logging in. Within the subscription sub-section, click the down arrow () after your package name and select "Cancel Subscription".
GoSigner is backed by a 30-day money back guarentee, please open a support ticket from your account to request a refund. As specified in our terms of service, our money back policy can only be redeemed once per user.
The creation of an enterprise account (more than five users) is manually done by a member of our support team. To receive and free quote and additional information regarding our services, please contact us.
GoSigner was developed and tested with Google Chrome, Mozilla Firefox,
Internet Explorer, Microsoft Edge and Apple Safari. To properly utilize
the many features of GoSigner, we highly recommend the latest version
of your preferred internet browser is used. Alternatively, please ensure your
browser meets the following minimum version:
Google Chrome –
Mozilla Firefox –
Internet Explorer –
Microsoft Edge –
Apple Safari –
GoSigner.com forces HTTPS (TLS/SSL) to ensure the data sent between your browser and our servers are encrypted. All billing related information is processed by a third party merchant gateway which has been PCI-certified and audited. Email is delivered using Google's server to ensure the latest security practices are upheld and to keep your personal information safe.